Clear answers.Confident next steps.

Tell us about your property and the improvement you are considering. Our team will explain the next steps and arrange any assessment needed before making a recommendation.

The assessment depends on the proposed work. We may review the building, existing systems, measurements and access so the recommendation reflects your property. Ask us what to expect when your appointment is arranged.

Yes. Tell us your circumstances so we can explain the permissions and any funding requirements that need confirming before work proceeds.

Ask for the proposed specification, included work, total costs, payment arrangements, installation schedule and warranty information. Clarify any finishing, decorating or additional work before you decide.

Solar panels generate electricity; a battery stores electricity for later use. The right combination depends on your roof, energy use and priorities. We can help you compare the options.

Tell us about your existing installation. Our team will check compatibility and discuss suitable storage options before recommending a system.

Suitability depends on factors including roof condition, available space, orientation and shading. An assessment helps establish the appropriate layout and system.

Savings vary with generation, electricity use, tariffs and the system installed. Ask for the assumptions behind any estimate and how they relate to your household.

We assess the property and heating requirements before recommending a system. Tell us about your current heating, insulation and available space.

Support may be available through current schemes, subject to eligibility and property requirements. Our team can discuss potential routes and explain what must be confirmed before you commit.

The appropriate boiler depends on your home, hot-water demand and existing system. We’ll help you understand the options and the proposed installation.

The schedule depends on the system, preparation and any associated work. We’ll discuss the expected duration and any interruption to heating or hot water before installation.

Start with an assessment of the construction, existing insulation and condition. The appropriate approach may involve the loft, roof rooms or walls.

Standard loft insulation usually sits on the floor of an unused loft. Room in roof insulation considers the surfaces around an attic bedroom or other living space within the roof.

Extraction may be considered following an assessment. Damp or cold spots alone do not establish that insulation is the cause; the property and existing material need investigation.

New linings can reduce room dimensions and may affect fittings and decoration. Agree the proposed build-up, finishing and reinstatement before work starts.

ECO4 is an energy supplier obligation supporting eligible home energy improvements. Ofgem confirms the scheme runs until 31 December 2026 following an extension. This does not guarantee that funding or new installations are available for your property. Contact our team to discuss current options.

Tell us your postcode, tenure, property details and circumstances. Eligibility depends on the scheme, location and available delivery routes. We’ll explain any evidence needed and what happens next.

Some funding routes use other eligibility criteria. Not receiving benefits does not settle eligibility on its own; ask our team to review the options relevant to your household.

This depends on the scheme and assessment. A proposed package may include insulation or heating improvements, but an individual measure is not automatically eligible or funded.

Do not assume that it will be. Availability, eligibility and the agreed scope determine the support offered. Any contribution and costs should be explained before you agree to proceed.

Where an appropriate route is available, further assessment establishes the suitable improvements. The scope, funding and any contribution need confirming before installation dates are agreed.

Your team will explain the access and preparation needed for the agreed work. Discuss furniture, parking, pets and any household requirements when the appointment is arranged.

Cover varies by product and installation. Ask for the applicable terms, duration, registration requirements and exclusions, and keep your handover documents.

Use our technical help page or contact the team with your installation details and a description of the issue. This helps us direct your enquiry to the right person.

Call 0330 058 0236 or email [email protected]. Our opening hours are Monday–Thursday 8am–5:30pm and Friday 8am–4:30pm.