Support for your installation
A little guidance. A helping hand.
Find practical video guides for your heating system and controls, or speak to our team about an existing installation.
What do you need help with?
Start with the right guide.
Check the make and model against your handover documents. These videos support everyday use; follow your manufacturer’s instructions and contact us if you are unsure. Do not remove appliance covers or attempt gas or electrical repairs.
Heat pumps
Grant Aerona³ operation and controls. Match the guide to your installed model.
Grant Engineering
Grant Aerona³ operation
An introduction to operating your Grant Aerona³ heat pump.
Watch on YouTube ↗Grant Engineering
Grant Aerona³ display pad
A guide to the display pad and its controls.
Watch on YouTube ↗Thermostats & controls
Find the guide that matches the thermostat fitted in your home.
Boilers & system pressure
Use your appliance manual to confirm which checks and procedures apply. Contact us if a fault returns or pressure keeps dropping.
Ideal Heating
Frozen condensate pipe
Ideal Heating’s guide to a frozen condensate pipe.
Watch on YouTube ↗Ideal Heating
Boiler pressure
Ideal Heating’s repressurising guide. Check the instructions for your exact model first.
Watch on YouTube ↗Skill Builder
Heating system losing pressure
Background guidance on pressure loss in central heating systems.
Watch on YouTube ↗Radiators
Help with radiator maintenance. If you are unsure about a valve or the cause of a problem, speak to our team.
OVO
Bleeding a radiator
OVO’s guide to bleeding a radiator. Allow the heating to cool and follow the guidance for your system.
Watch on YouTube ↗Solar & battery support
Your system.
The right advice.
For a solar, inverter, battery or monitoring-app query, contact us with the product name and the message shown. Your handover pack is the starting point for system-specific instructions.
Monitoring or app question
Tell us the app name and what you see. A screenshot can help explain the issue.
Warning or fault message
Note the exact message and when it appeared. Avoid repeated resets while you wait for advice.
Performance question
Explain which reading concerns you and the period it covers, so the team has useful context.
Let’s get the right details
Help us help you.
Have these details ready when you contact the team.
Your installation
Your name, installation address and reference number, if available.
Your equipment
The product make and model, and a photo of the display or label if accessible.
What is happening
The exact fault message, when it started and any changes you have noticed.
Our office is open Monday–Thursday 8am–5:30pm and Friday 8am–4:30pm. Email and online enquiries are not an emergency service.
A few common support questions.
The video does not match my system. What should I do?
Use your model’s manual or contact our team. Controls and procedures vary between products; a similar-looking appliance may need different instructions.
The same fault keeps coming back. What next?
Contact us with the fault code and a description of what happened. Recurring faults or pressure loss need assessment rather than repeated resets or topping up.
Where can I find my warranty information?
Check your handover documents and product registration details. Cover and servicing requirements vary; our team can help you locate the relevant information.
Can I ask about grants or a new installation here?
For product, funding and installation questions, visit our FAQs or use the contact form and tell us what you are considering.
